Job Description

Arizona Central Credit Union has an exceptional opportunity for a Full-Time team member to join our Solutions Center (Call Center) team. We are looking for candidates who enjoy providing excellent service to all internal and external members!  A key component of this service delivery is to build long term member relationships by identifying the financial needs of our members and offering them a Credit Union solution that will improve their financial life. In addition, the position answers and processes phone, email and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities: 

  • Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
  • Meet or exceed all individual sales goals in support of meeting department goals.
  • Assists members and potential members that call, chat or email the credit union by answering questions and concerns and providing information regarding accounts.
  • Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Bilingual in English and Spanish a PLUS!!!

Hours: Monday - Friday - 8:45am - 5:30pm

Rotating Saturdays 10:00am-2:00pm

Skills / Requirements

Knowledge, Skills and Abilities:

Experience: Up to six months of similar or related experience

Education: A high school diploma or GED

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Excellent verbal communication skills are key.

Other Skills: Ability to multi-task in a fast paced environment, ability to adapt to change. Must be proficient on computer.

Important Notes

Positive, Team-Players Wanted! Arizona Central Credit Union conducts pre-employment background and credit checks, and we are a drug-free workplace. Arizona Central Credit Union provides career opportunities, not just jobs!